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PRIVACY POLICY
Your Privacy Matters at COOLCARE

At COOLCARE, we are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy explains how we collect, use, and protect your information when you use our website or book our appliance repair and installation services.

1. Information We Collect

To provide you with the best possible service, we collect the following types of information:

  • Personal Information: Your name, phone number, email address, and home address when you book a service or contact us.
  • Service Details: Information about the appliances (AC, washing machine, fridge) that require servicing, repairing, or installation.
  • Technical Data: We may collect basic, non-identifiable data such as your IP address or browser type when you visit our website, to help us improve user experience.

2. How We Use Your Information

We use the information we collect strictly for business purposes, including:

  • Scheduling and fulfilling your service, repair, or installation appointments.
  • Communicating with you regarding your service request, providing estimates, and sending invoices.
  • Responding to your inquiries and providing customer support.
  • Improving our website and the services we offer to our customers.

3. Information Sharing and Disclosure

COOLCARE respects your privacy. We do not sell, trade, or rent your personal information to third parties. We may only share your information with:

  • Service Technicians: Our trusted employees and technicians who need your details to locate your home and perform the requested services.
  • Legal Requirements: If required by law, we may disclose your information to comply with legal obligations or protect the rights and safety of COOLCARE and our customers.

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

5. Your Rights

You have the right to request access to the personal information we hold about you, or to ask us to update, correct, or delete your data. To make a request, simply contact us using the information provided below.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page.

7. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at: